Requirement for Technical Support

Technical Support Executive

0 - 4years Bengaluru / Bangalore

Not Disclosed

Skill : BPO Call Center

Job Description :

Hello ,

 

Please find the JD for Technical Support Associate role with Unisys client.

Unisys JD

Title: Opening for Technical and Service support.

Work location: Bangalore.

Qualification Required: Any Graduation & Any PG.

Experience Required:  0.6 to 5 Years (handling calls) Only Technical Support Exp Considered.

Working Shift: Rotational shift (24*7 shift)

Cab facility: Provided by Company.

Working days: 5 days in a Week.

Process: Global Process.(Voice)

Role Purpose:

To ensure that potential issues to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the problem reoccurrence. Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable.

Job Role:

Key Responsibilities:

  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for Internal and External customers.
  • Escalates complex problems to higher level of expertise within organization.
  • Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Key Qualifications:

  • Excellent verbal and written communication.
  • Willingness and ability to work in shifts (24 x 7)
  • Good Knowledge On Operating Systems, Hardware, Networking and MS Applications.
  • Multitasking and coordination skills.
  • Team Player Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Kindly reach me out for any clarifications. 

 

Proudly servicing workforce solutions in USA Canada EMEA APAC? 

Ankit Srivastav

Sr HR Recruiter

Direct:9354569998

ansrivastav@eteaminc.com

www.eteaminc.com

 

Other Details :
Department: Customer Service / Back Office Operations
Industry : ITES/BPO
Roles : Senior Executive

Recruiter Details :
Company Name : Eteam Infoservices
Company Description :
Email : srivastavankitx201@gmail.com

Posted by: 30-11-2018