Apple Technical Advisor - Mandarin speaking

About this role

<h2>Meet the Team:</h2><p><br />You will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow Apple Technical Advisors across the globe.<br /><br />As a Mandarin-speaking Apple Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting and technical support. You'll continue to keep your skills sharp by learning about the ever-changing macOS and iOS, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive. You'll be the first line of support for global Cisco employees.</p><p></p><p>Only candidates with full Australian working will be considered.</p><p></p><h2><br />Your Impact:</h2><ul><li><p>MacOS or iOS upgrades and initial setup</p></li><li><p>Authentication and password reset</p></li><li><p>Network connectivity and VPN</p></li><li><p>Mobile Device Management (MDM) enrollment</p></li><li><p>Installation, troubleshooting and use of an array of macOS or iOS applications</p></li><li><p>Support the setup of computer peripherals and networking hardware</p></li><li><p>Facilitate hardware repairs or replacement</p></li><li><p>Thoroughly document the support engagement</p></li><li><p>Monitor issue trends to report through team leadership</p></li><li><p>Be an advocate for the Apple ecosystem, sharing tips and tricks</p></li><li><p>Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends</p></li><li><p>Collaborate with the Knowledge Management team to improve support content</p></li><li><p>Maintain full ownership of cases to ensure exceptional support experience</p></li><li><p>Communicate with engineering teams to find solutions and escalate issues</p></li></ul><p><br />In addition to these core responsibilities, successful candidates will participate in Escalation Desk and/or our Change Management program aft

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