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Field Engineer 1 - Greater Portland Area

GE HEALTHCARE Β· Washington, United States

About this role

<h1><b><b><b>Job Description Summary</b></b></b></h1>The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques

Responsible for driving customer satisfaction through Service Excellence.<br><br>GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Job Description</b></h1><h2><b>Responsibilities : </b></h2><ul><li><p>Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.</p></li><li><p>Assist more experienced field engineers with equipment installation.</p></li><li><p>Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.</p></li><li><p>Effectively communicate and partner with teammates and colleagues.</p></li><li><p>Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.</p></li><li><p>Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.</p></li><li><p>Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.</p></li><li><p>Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and i

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