Middleware Technical Account Manager

About this role

The Red Hat services team is looking for an experienced Software Engineer to join us as a Red Hat Middleware Technical Account Manager. In this role, you will provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat Middleware solutions portfolio. Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission-critical environments

As part of the services organization, the TAM works on behalf of the customer as their advocate with engineering. TAM works proactively to prevent incidents. When a problem occurs, the TAM will work with the customer to resolve the incident by coordinating efforts within Red Hat

TAM aims to support the development, deployment, and support teams, ensuring that the best practices for configuration, tuning, and use of Red Hat products are applied. You will act proactively, with a critical eye on the customer environment providing information and insights to facilitate the adoption of the technologies, keeping the environment supported, understanding customer objectives and priorities increasing customer loyalty, understanding IT infrastructure, internal processes and business needs, facilitating collaboration with other vendors and advocating for customers. What you will do: Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities

Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies. Attain Trusted Advisor status with both key business and technical decision makers. Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs

In support of the Customer Success Strategy and Success Manager, monitor and identify tren

Apply for this role on Red Hat’s official careers site.