Nespresso Boutique Manager Hasselt

About this role

Position Summary As a Boutique Manager at Nespresso, you will be responsible for growing our Boutique in Hasselt by promoting sales of our coffee, machines & accessories and enrolling new members for the Nespresso Club. You will be ultimately responsible for inventory and cash flow. You will lead a passionate and dynamic team of sales advisors who, by providing ultimate service, respond optimally to each customer's wants and needs

In doing so, both individual and group targets are set annually. It is important that the team is properly managed, but above all coached and motivated. You hold monthly team meetings and ensure that all Nespresso guidelines and procedures are respected by the team

Daily, you monitor and improve the team's service level through evaluations and discussions with sales advisors and Assistant Boutique Managers. Communicating with all departments involved in the Boutique (Area Manager, accountancy, IT, logistics, marketing, HR) and working in a planned manner, you will ensure that all targets and deadlines are met. A day in the life of a Boutique Manager Achieve growth by developing the Boutique business through coffee, machine and accessory sales in combination with New Club Member registration

Develop People: build, motivate and manage the team Set the sales and qualitative objectives for the Boutique Inventory management Ensure a seamless and consistent customer experience Organize the planning of the team and the demo agents Respect budget amounts Communicate properly with all departments involved in the Boutique business (accountancy, IT, logistics, marketing etc.) and respect deadlines. What will make you successful: Completion of secondary level of education plus 2-3 years of higher education at a university or a specialist college Minimum 5 years of extensive professional experience in Retail (all additional experience in hospitality and up-market hotel, tourism, etc. is a plus)

Experience in customer complaint management, project m

Apply for this role on Nestle’s official careers site.