Patient Care Coordinator

About this role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting

Growing together. Work Schedule: There is an on-call rotation every 4-5 weeks, which runs Monday through Sunday and may include some holidays. The regular schedule is an 8-hour shift, Monday through Friday, between 8:00 AM and 6:00 PM

Location: 19500 W IH-10, San Antonio, TX 78257 Primary Responsibilities: Daily scheduling of all physician orders, new referrals, and schedules with appropriate field clinicians Reports new or pertinent patient information to field clinicians Schedules per physician order all visits/tasks specific to each patient from the beginning to conclusion of directed patient care: supervisory visits, re-certification visits, discharge visits, transfers, and post-hospital visits and ensures accuracy Updates clinician schedules frequently to remain in compliance with current physician orders Communicates all new physician orders and new referrals with contract therapy staff Responsible for checking email, Tiger Connect, team messaging system and voicemail to respond to time-sensitive messages from customers, leadership, lower-level management Prepares clinicians schedules and assign clinicians to patients based on the frequency and expected duration of prescribed treatments and therapies per physician order Demonstrates exceptional customer service to all patients, clinicians, and family members Participates with on-call rotation for home health approximately one week per month to

Apply for this role on UnitedHealth Group’s official careers site.