Customer Excellence & Digital Transformation Partner
Roche · Sant Cugat del Vallès, Barcelona, Spain
Hybrid Full-time Posted 4 days ago
About this role
<p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come
Join Roche, where every voice matters.</p><h3></h3><p></p><h3>The Position</h3><p></p><p><span>As a Customer Excellence & Digital Transformation Partner, you will play a key role within our Supply Chain organization, combining operational Customer Service responsibilities with a strong focus on digital transformation and process optimization. This is a hybrid position designed for someone who enjoys both hands-on operational work and contributing to a more automated, efficient, and customer-centric future.</span></p><p><span>You will manage daily Order-to-Cash activities while also helping identify opportunities to simplify processes, improve customer interactions, and support the transition from manual operations to digital-first solutions.</span></p><p></p><p><b><span>Key Responsibilities</span></b></p><ul><li><p><span>Manage customer end to end order flow: order management, invoicing, pricing discrepancies, operational incidents and collecting activities within SAP and Order-to-Cash workflows</span></p></li><li><p><span>Provide customer support through phone and email while ensuring high-quality service and timely issue resolution</span></p></li><li><p><span>Coordinate with internal stakeholders across Supply Chain, Finance, Logistics, and Commercial teams to ensure smooth operations</span></p></li><li><p><span>Identify repetitive manual activities and contribute ideas to improve efficiency through automation, digital tools, and AI solutions</span></p></li><li><p><span>Support digital transformation initiatives by helping customers adopt online
Apply for this role on Roche’s official careers site.